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Job Title: Sr. System Administrator
Job Order: BM01230601
Location: Mountain View, CA
The Production Operations group at [Client] is an internal group responsible for the administration of our customer facing systems running [Client]'s Security and Payment based services. We are looking for enthusiastic administrators to join our team to provide technical support for a wide range of web-based applications.
You will be responsible for responding to support escalations, troubleshooting technical problems, and resolving data/configuration issues. In addition, Production Operations is responsible for all aspects of the administration of our production data center computers, including building, deploying, and day to day maintenance of the systems. This position requires a keen interest in understanding the web application code base and underlying systems infrastructure.
You will work closely with Application Deployment, Sustaining Engineering, Networking, QA, and Engineering to resolve problems and prioritize bug fixes. You should be comfortable with multi-tasking, handling interrupts, and working with various technical users. Exceptional problem solving skills, tenacity, and strong customer focus are essential for your success in this position.
Responsibilities
Perform Tier I and Tier II support activities of [Client]'s Production service applications. Manage and document all work through appropriate work request ticketing system and change control systems. Perform system administration and trouble-shooting activities on the following OS platforms:
Linux Redhat 7.2, Linux Advanced Server 3.0, Sun Solaris 2.6 and 2.8, Microsoft Windows NT 4.0, and Microsoft Windows 2000.
Perform system administration and trouble-shooting activities on following Web Server platforms: Perform systems administration and trouble-shooting activities on the following application server platforms: Develop strong understanding of [Client]'s application code base, including Security and Payment services and the underlying infrastructure supporting the delivery of the service. Use this knowledge to identify bugs, single-point of failures, and service availability issues, working with appropriate teams to correct deficiencies. In the event of a service disruption, perform all administrative functions to isolate and correct the problem. This includes performing all stop/start and redirect functions on web servers and application servers to restore service availability. Perform proper escalation of service issues to next level technical support using appropriate methods and tools within the designated timeframes. Include notification to appropriate Customer Service organization and management within correct timeframe. Write clear and concise outage report(s) within 4 hours of resolving a service impacting outage. Coordinate with internal and external resources the completion of the report which includes: Generate all weekly and monthly SLA report statistics. Complete and submit weekly staff report to Operations Manager. Monitor and ensure successful completion of tape back-up jobs. Prepare tape storage containers for off-site storage, retrieve tapes for restore purposes. Maintain tapes, tape libraries, and on/offsite documentation per policy and procedures. Participate in the completion of the shift-handover report to ensure that incidents and priority tasks and projects are successfully handed off to the next shift. As assigned by manager, support special projects and tasks as required. Provide input to manager on issues associated with system and application architecture as well as customer service issues to improve overall processes in managing the environment. Participate in the 'on-call' pager rotation Required to participate in bi-weekly maintenance windows as requested by management. This is a 4 days on, 3 days off Swing shift
Requirements
BS degree in Computer Science or related field. In depth knowledge of Unix (preferably Linux), networking, and shell scripting In depth knowledge of Windows 2000 and NT 4.0. 2 - 3 years working in a application/technical support organization Work within following Shell environments: bash, csh, ksh Knowledge of Perl scripting Experience with FTP, SFTP, HTTP, HTTPS, Sendmail, SNMP, and DNS Hardware Experience: Sun V series and IBM X and P series server families. Excellent interpersonal and communication skills, as well as oral and written skills. Ability to acquire and maintain trusted employee status Ability to acquire and maintain United States Postal Service clearance. Must be US Citizen
To Apply
If you meet these requirements and are looking for a challenging and exciting opportunity, please send your resume and cover letter to Careers@DeanTracyJobs.com.
Thank you!
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